Ordered the wrong products
Normally we are able to make changes to orders that have not yet been shipped. If you have ordered the wrong product, you will be responsible for the return shipping cost. The returns can only be possible within 7 days of receipt. The products must be returned in original condition and in the original packaging. The customer is responsible for all shipping charges associated with the return or exchange.
Received Defective Products
At Combustion Controls, it is our policy to dispatch products after complete checking and satisfaction. Combustion Controls must be notified of defective products immediatley and return must be setup within 7 days of receipt. Return the defective product immediately in the same box it was received in with the original packaging (be sure to include bill). For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the orginal order when we receive your return). If you do not place a new order, we will ship your new items after we receive your return.
Received incorrect products (Not What You Ordered)
It is rare that Combustion Controls sends out the wrong products, as we double check every order. However, if you receive an incorrect product, you must notify Combustion Controls within 5 days of delivery. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in original condition and in the original packaging within 7 days of receipt of product.
Freight Packages – Please Inspect Upon Delivery
Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact Combustion Controls immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the delivery person before signing that it has been received. It is your right as a cusotmer to 15 minutes of the delivery person's time in order to fully inspect any freight packages. In the event that you notice concealed damages after the delivery has left, you must notify Combustion Controls within 24 hours of receipt.
Changing your order before it has shipped
We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order. At Combustion Controls, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.
Combustion Controls must be notified of all cancellations by phone. Orders can only be cancelled before they have shipped.
• Contact Combustion Controls immediately over the phone.
• Pack the item(s) securely in the original product packaging.
• Include all paper work, parts and accessories.
• All returned items must be in their unused, original condition and in their original packaging.
• Do not write on or place shipping labels directly on products or packaging.
• Returned items will be inspected upon arrival.
• Send the return package only to the address provided.
• The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
• You can expect a refund in the same form of payment originally used for the purchase within 5-10 business days of our receipt of the returned items.